Opp. Hotel Vijay Paradise, Near Jagrani Hospital, Kalyanpur, Ring Road, Lucknow

   8960211222  •   8090099671  •   8090099674  •   8090099680

Admission Enquiry

Admission Enquiry




Does the centre provide services of home visits?

No, the centre does not provide any service of home visits. All the psychological interventions and procedures are conducted only at the hospital premises.

What are the timings of admittance for new patients?

The timings are from 9 a.m. to 6 p.m.

What is the procedure to avail consultation?

What are the consultation charges?

Consultation charge is Rs 500/- per visit/session as of 1st April 2019 and the charge is subject to revision.

What are the timings for consultation?

Consultations can be availed from Monday to Saturday from 10 a.m. to 6 p.m. (subject to availability of Consultant). Kindly enquire at these numbers before taking an appointment - Ph.: +91 522 2750275 | 2750276 Mob. No. +91 8960-211-222 | 8090-099-675

Is there any procedure for emergency consultations?

Emergency consultations can be availed after paying the requisite charge. Please call at these numbers to ensure availability of medical specialists - Ph.: +91 522 2750275 | 2750276 Mob. No. +91 8960-211-222 | 8090-099-675

Is a consultation necessary for admittance of the patient?

Yes, a consultation is necessary before a patient can be admitted.

Is a prior appointment required before consultation?

If a patient avails an appointment beforehand, then the waiting time is better managed. A prior appointment is very convenient for a consultation.

What is the procedure for the consultation?

The patient or a close relative should take an appointment and then register the patient at the hospital using id-proof of the patient and the attendant before consultation can be availed. A proof of relationship is also required.

What is mode of payment at the hospital?

The payments for consultation can be made through cash, credit/debit card, demand draft or by any digital wallet.

What is the accommodation fee/charge/cost for the treatment of a patient?

The accommodation fees ranges from Rs. 500/ - to Rs 2500/- per day.

What does the accommodation fee/charge/cost include?

The accommodation fees covers only food and lodging, and all other expenses, like charges for medicines, investigations, doctor’s consultation etc. are chargeable extra.

What is the total cost of treatment to expect for my patient?

On an average, admittance of a new patient to the general ward which is an air-cooled dormitory ward, for a month costs around Rs 25-32,000, (+-4000). This calculation is based on past averages but the cost of treatment is dependent on many factors, including, age, diagnosis, prognosis, treatment, motivation level of the patient, to name a few.

Does the hospital provide any monetary concessions/discounts on treatment?

The hospital charges are economical and fixed. For exceptional patients with economic considerations or in cases where the treatment is a prolonged one, the patient can opt for ‘Fixed Package’ as a mode of treatment. However, this facility is available strictly on the recommendation of the Consulting Psychiatrist.

How much does admission in a private room cost?

The rooms for admittance range between Rs 1000 and 2500 per day.

Do the attendants of the patient get food?

The food for the attendants depends upon the room booked.

What is the cost of laundry services?

Laundry services are free of cost (for patient’s laundry only), but are subject to the availability of staff. Alternatively, the attached washrooms can be utilized for self-service.

Can payments be made by cheque?

First and the last payments of the total bill of the hospital are not payable by cheque, however the payments in between the treatment can be paid by cheque.

Can patients be admitted without their consent?

No. The hospital requires the consent of the patient along with hospital registration and id proof of patient and close relative (mandatory by law). No patient can be admitted against her/his will so as to prevent any legal action being taken against the centre. This is a process prevalent all over India.

What if, the patient is not in a position to give his consent because of his physical or mental state?

Where the patient is not in a position to give his/her consent, it is mandatory for a close relative of the patient to give the consent along with an id-proof (of the patient and the relative) and also a relationship proof, e.g husband-wife (for each other), mother-father (for dependent children).

Is ambulance service available?

Yes, ambulance services are available both for local and outstation patients.

What are the ambulance charges?

I] All distances up to 40 kilometers will be treated as within city limits Rs 2000/- fixed charge for ambulance Plus Rs 4000/- for medical team. II] For outstation patients Rs 12/- per kilometer Plus Rs 4000/- for the medical team accompanying the ambulance. (Impt: ambulance charges are applicable for round trip – from hospital and back to hospital)

What is the procedure for booking an ambulance?

To avail the ambulance service
A close relative of the patient will have to approach the hospital physically and complete the registration formalities before the ambulance can be sent for the patient.

Can an addiction be treated without the use of medications?

According to modern psychiatry, addiction is a disorder and is not considered merely a habit. Thus, habits can be treated without the use of medications but diseases can’t be treated without the use of the appropriate medications. The use of medications can also depend on the motivation level or willingness of the patient to be treated..

Is having health insurance a necessity for admittance in the centre?

The centre does not accept any health insurance cover or mode of payment.

What are the different types of health packages provided by the centre?

The health packages are only reserved for patients who require long-term care and treatment or who have affordability issues. New patients are admitted first and are given a health package option if the doctors deem fit. These packages are non-refundable in the case of premature discharge..

Can outside psychologists be consulted?

Any outside psychologists can be consulted only on the advice of the Nirvan hospital psychiatrist..

Is the admittance of an addict in a ward mandatory?

Yes, it is mandatory to admit a patient for the first 3 days, at the least. Thereafter, the admittance depends on the willingness/capacity of the patient or the attendant.

Is every ward air-conditioned?

No. AC and non-AC wards are separate. Non AC wards are air cooled.

Are food and lodging included in the ward fee?

Yes, basic food and lodging are included in the ward fee.

What other facilities are included along with the ward?

The ward includes clean toilets, round the clock medical assistance, clean linen and bed sheets, to name a few..

How many attendants are allowed with the patient?

Only one attendant may accompany the patient in a private room. No attendants are allowed in the ward section.

Is outside food allowed in the ward?

No outside, unpacked food is allowed inside the wards.

What kind of food is provided to the patient?

The hospital provides a mess facility so food is given according to the hospital menu.

Is a request for special food or beverages entertained?

Special requests are entertained only in the private rooms and not in the ward section. Special requests are subject to availability of the food or beverage in question and subject to the account situation of the patient.
For patients requiring special food because of their (any other medical/physical state) will have to make separate arrangement.

Does the patient has to submit all electronic devices before admittance?

Yes. Since these gadgets may hamper the treatment of the patient or can be misused by the patient or/and the other patients. The patients are subject to a physical check before entering the ward premises.
For complete list of allowed/banned materials/clothings please read….

Is the patient allowed to take any personal belongings inside the center?

The patient can take his/her personal clothes, shoes, slippers. All other belongings which may cause any type of harm to the patient like shaving kit, etc are not allowed and will be confiscated and handed to the relative of the patient. The “nada” or string of a pyjama or a salwar can be misused for strangulation.
For a complete list of allowed/banned materials/clothings please read….

Is basic medication part of the ward fee?

No, any type of medication is not part of the ward fee, and is payable separately.

Does the center provide the patients with outside medications?

Yes, outside medications are provided if required according to the need of a patient subject to extra charge.

Does the centre provide a refund in the case of an early discharge?

If a package is availed, then it is completely non-refundable. If there are any dues left at the time of discharge, then the family has to pay them and if there is an excess credit balance, then the hospital will refund the money at the time of discharge, preferably to the bank account of the payee. If the patient absconds no refund is permissible.

What is the procedure in place if a patient absconds?

The hospital maintains the best possible security measure, but in the event a patient absconds, the hospital informs the family of the patient, instantly. At the time of admission of a patient, the relative (attendant) mandatorily undertakes the responsibility of the patient for such an eventuality.

Is a patient allowed to go outside the premises of the centre during treatment?

No. During the treatment period, only the attendants can be allowed to leave the centre premises depending on the permissibility and condition of the patient at hand.

Is the admitted patient allowed any recreational activity like games or books etc.?

Books or any text-related paraphernalia are not allowed inside the hospital. The daily schedule of the hospital itself is very comprehensive which spares no time for the patient, but the hospital does provide with game materials for the patients in their free time. The hospital also provides all rooms with television facilities and has a projector facility for special screenings of films.

How many family visits are allowed for the patient?

The family can visit the hospital not more than once a week. In exceptional cases two visits may be allowed.

Does the family of the patient get any periodic updates regarding his/her treatment?

The family themselves will have to either contact the hospital or make a visit for progress of the patient. The hospital does not provide any online updates.

Is there any library facility for the patients?

No, there is no library facility.

Is the patient allowed to meet with his/her friends during treatment?

No, only direct relatives and any other person(s) permitted by the patient’s family are allowed to meet with the patient inside the hospital.

Do patients share wards with other patients?

Yes, multiple patients share the ward space.

Are there CCTV facilities inside the hospital?

Yes, there are CCTV cameras installed in both wards and rooms for security and surveillance purposes..

Is the hospital connected by Metro Rail?

The hospital is also connected by Metro Rail. Metro can be boarded from the Airport or the Charbagh Railway Station upto Munshi Puliya station, which is a mere 2.6 km away.

Does the centre have multiple branches?

No, the centre does not have any branches.

Is the hospital government funded?

The Nirvan centre is entirely a private organization and is not funded by any government or non-government organization. The centre does not accept any kind of donations from any individual or any group or organization.

What are the types of specialty clinics provided by the centre?

Some of the specialty clinics are –

  • Andrology (Sex) Clinic
  • Psychosomatic Medicine & Sleep Clinic
  • Geriatrics & Memory Clinic
  • Headache/ Fits
  • Adolescent Problems
  • Carrier & Family Counsellings (by experts).

Is there a time limit for a patient to be admitted?

The time limit depends on the particular diagnosis, prognosis, compliance with the treatment, level of motivation, age and various other factors of the patient in question. In case of de-addiction, it can usually take from 2 weeks to 2 months time depending on the severity of damage done to the patient. Post-hospitalization phase is equally important and it requires the patient to come for periodic psychiatric follow-ups. Any other medical condition requires a minimum period of 2-3 days for a comprehensive diagnosis and establishing a treatment process for the patient.

Does the centre treat only drug addicts?

No. The centre treats all forms of mental illnesses, all forms of addictions like marijuana and alcohol addictions and any problems related to Andrology or sexual problems.

Does the centre treat patients suffering from chronic disorders like asthma?

No, the centre only treats patients with psychiatric disorder. In the case of a secondary biological disease or disability, the centre will get the (in-door) patient transferred to or be consulted for treatment elsewhere with separate payments as applicable

Does the centre treat children?

The centre treats children only on the basis of professional medical opinions.

Are problems like puberty and sex information dealt with in the centre?

Yes

Does the centre treat non-psychotic disorders like depression, bipolar disorder etc?

Yes, the centre has been awarded the most promising de-addiction and psychiatric centre in India in the year 2018. This is one of the premier institutes and has been awarded by various other forums. The founding psychiatrist Dr. H.K. Agarwal has also been awarded with Excellence in the Profession citations and commendations.

Does the centre provide hypnotherapy and graphology services?

The centre does provide hypnotherapy services, subject to the availability of the hypnotherapist. The centre does not provide any graphology services.

Does the centre provide psychological counseling?

Yes. The centre is staffed with Clinical Psychologists registered by the Rehabilitation Council of India, which is a supreme body of recognition for a clinical psychologist on a national level.

Are relationship and marital counseling provided by the centre?

Yes, the centre provides relationship counseling by expert Clinical Psychologists who are recognized by the Rehabilitation Council of India.

Does the centre provide family counseling?

Yes.

What is the role of a family in the treatment of a patient?

In the case of psychiatric and de-addiction patients, the treatment can be better done in the hospital environment instead of the family household. With the combination of psychotherapy and psychopharmacology, the patients can revert back to normalcy within a particular time frame. The entire family of the patient has to be supportive at all times during the treatment otherwise the magnitude of the illness can increase. It has been proven that the treatments that continue for a long duration of time without any breaks prove to be more successful in comparison to the treatments with frequent breaks in treatment, which take more time and medications to complete.

Is sex therapy provided at the centre?

Yes, subject to the availability of the professionals in question.

What are the various types of psychological interventions provided by the centre?

The centre provides all types of psychological interventions like personality analysis, depression and anxiety scales, cognitive behavior therapy, behavioral therapies, psychoeducation, counseling, biofeedback and computerized neurobiofeedback to name a few.

is the confidentiality clause of the hospital?

The hospital maintains strict confidentiality regarding the details of the patients as far as possible; however, the hospital’s record may be utilized for research or post doctorial study.

Does the centre have radio diagnostic machines for testing?

No, the centre itself does not have radio diagnostic tools but it does have tie-ups with the appropriate accredited organizations which possess them. Whenever tests or investigations for the indoor as well as the outdoor patients are required to be taken, they are done by the appropriate organization.

What are the various diagnostic facilities at the centre?

The centre only has psychological diagnostic facilities apart from ECG/EEG and brain mapping facilities. Other diagnostic tools are done in accordance with the respective tie-ups that the centre has with other organizations and are organized by the centre itself. For example, in the case of getting an ultrasound or MRI done, the centre will provide an ambulance for transport to that particular organization with which the centre has a tie-up with and will transport the patient back.

Are drug addicts given individual treatments or are they treated by a group of medical professionals?

The treatment is given by either one psychiatrist or multiple psychiatrists depending upon the patient and the severity of the illness at hand. Group discussions and group therapies are also a part of the treatment and are conducted by the RCI certified clinical psychologists of the centre.

Does the family of the patient get to give any input in the treatment?

Yes, it is mandatory for the family of the patient to meet with the doctors at least once a week and discuss the progress of the treatment with the concerned medical professionals. They are also liable to discuss/share any relevant detail about the patient which they might have missed out during the admittance/consultation procedure. This may help out with the further treatment of the patient.

Is the treatment of alcohol dependence available here?

Yes, alcohol dependence can be treated here. The hospital has been awarded as one of the best de-addiction centre pan India.

What kinds of patients can be admitted in the hospital?

The hospital admits patients of all age-groups, but the conditional requirements are that the patient should be physically fit and he/she should be able to walk at least a kilometer without any support and do all the basic activities on their own. Those patients which have uncontrolled diabetes or any other ailments which require any other immediate medical attention more than the addiction or psychological ailment cannot be admitted to the hospital.

Can the hospital discharge a patient on its own accord?

Yes, the hospital can discharge a patient if the patient has any other illness which requires more medical attention apart from the addiction or psychological ailment. Those patients who are willing to get discharged on their own and who are in the capacity to get discharged on their own, along with those patients whose billing is not being done properly are liable to be discharged by the hospital’s accord.

What is the procedure in place if a patient absconds?

The hospital maintains the best possible security measure, but in the event a patient absconds, the hospital informs the family of the patient, instantly. At the time of admission of a patient, the relative (attendant) mandatorily undertakes the responsibility of the patient for such an eventuality.

Is a patient allowed to go outside the premises of the centre during treatment?

No. During the treatment period, only the attendants can be allowed to leave the centre premises depending on the permissibility and condition of the patient at hand.

Is the admitted patient allowed any recreational activity like games or books etc.?

Books or any text-related paraphernalia are not allowed inside the hospital. The daily schedule of the hospital itself is very comprehensive which spares no time for the patient, but the hospital does provide with game materials for the patients in their free time. The hospital also provides all rooms with television facilities and has a projector facility for special screenings of films.

How many family visits are allowed for the patient?

The family can visit the hospital not more than once a week. In exceptional cases two visits may be allowed.

Does the family of the patient get any periodic updates regarding his/her treatment?

The family themselves will have to either contact the hospital or make a visit for progress of the patient. The hospital does not provide any online updates.

Is there any library facility for the patients?

No, there is no library facility.

Is the patient allowed to meet with his/her friends during treatment?

No, only direct relatives and any other person(s) permitted by the patient’s family are allowed to meet with the patient inside the hospital.

What are the visiting rules?

Visiting Time : Between 10 am to 5 pm
Permitted Time with Patient : 20 minutes only
Visiting Days : Monday to Saturday
Frequency of Visit : Once a week

Visitors/Relatives are informed that no mobile phone, or any sharp object will be allowed to be carried inside the wards and the rooms during the visit. Any other material, specially string-like will also not be allowed in the wards or the room. The above precautions are taken to avoid any harm that the patient may cause to himself/herself by its wrong usage. Outside food is also not permitted.